Appointments
Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- Phone us on 01843 821333, Monday to Friday from 8am-6:30pm
When you get in touch, we’ll ask what you need help with. All clinical requests will be passed to the triage Doctor who will allocate you to the most suitable Clinician to help with your care needs.
If you do not call until later in the day we can not guarantee a same day appointment and you may be directed to other services.
Routine appointments
To request a routine appointment:
- Use our online request form, Monday to Friday 8am-6:30pm. We will respond within 48 hours during opening times.
- Phone us on 01843 821333, Monday to Friday from 10am-6:30pm.
- Visit the surgery and speak with a receptionist.
When you get in touch, we’ll ask what you need help with.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- Video call
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 01843 821333, Monday to Friday from 8am-6:30pm
- Reply CANCEL to your appointment reminder text message
Help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
These are available for the housebound rather than those with transport difficulties. Please ring the surgery before 11.00am. A Clinician will ring you back to make an assessment and discuss the most appropriate way forward.