Appointments
Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- You will need to complete an Anima request form between 8:00am to 1:30pm, this will be triaged by the oncall GP and you will be contacted by reception in regards to an appointment.
If we reach capacity for urgent appointments before 1:30pm you will not be able to submit a request and may be directed to a pharmacy or an urgent treatment centre.
If you are not able to complete the Anima form yourself you will need to call the surgery where the receptionist will complete the form on your behalf.
Routine appointments
To request a routine appointment:
- You will need to complete an Anima request form. Routine appointment request can be made between 8-6:30pm. These requests will also be triaged by the GP and you will be contacted by one of the receptionists in regards to an appointment.
If you are not able to complete the Anima form yourself you will need to call the surgery where the receptionist will complete the form on your behalf.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 01843 821333, Monday to Friday from 8am to 6:30pm
- Reply CANCEL to your appointment reminder text message
Help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
These are available for the housebound rather than those with transport difficulties. Please ring the surgery before or complete an Anima request form before 11.00am. A clinician will ring you back to make an assessment and discuss the most appropriate way forward.