Consultations with the doctors are by appointment and are usually bookable on the day you wish to be seen. A limited number of pre-bookable appointments are available in each surgery for up to one month in advance.
We also have an online booking system, with each doctor having one online appointment per clinic. These are only bookable by the patients themselves through the patient access system. Please contact the surgery if you would like to know more about this. We cannot set this up over the phone, so if you would like to use patient access, you will have to drop in to reception who can provide you with the instructions.
We advise you to telephone as soon after 8.00am as possible as appointments go very quickly. If you do not call until later in the day we cannot guarantee a same day appointment and you may be asked to try again the following day. We always try to book morning surgeries first so that later appointments are available to those who work and we would appreciate your co-operation in accepting a morning appointment if possible.
So that we can make the best use of the appointments available each day, the reception staff have been asked by the partners to request details of your problem. This is so that the doctor has an idea of the problem before the consultation. All information given will be treated confidentially and we hope you will not be offended.
If you feel that your problem can be dealt with by speaking to a doctor on the telephone rather than attending the surgery, please inform the receptionist who try and book a telephone consultation for you and inform you of the time you can expect the doctor to call you.
Appointments are a valuable part of General Practice and we do ask that if you are unable to keep an appointment you let us know so that it can be offered to someone else. Where possible, text reminders will be sent for all appointments booked, with the option to cancel the appointment if it is no longer required. Please ensure your that we have up to date contact details for you.
Our specialist clinics and nurses surgeries are also bookable in advance.